Customers may return an item for refund or exchange within 15 days of receipt. Please email us at email@example.com to request an Return Authorization (RMA) before returning an item. Items must be returned in their original packing and should be unused. Shipping charges are non-refundable. There are no re-stocking fees.
Refunds and exchanges are processed within 15 days of receiving the item back at our warehouse. When returning an item, please indicate the reason for the return. Please also insure your return package. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. For exchanges, customers are charged a second time shipping cost, based on the number of items exchanged and the shipping mode requested.
Exchange Policy for the Holidays: Orders placed between Nov 1st and Dec 31st can be exchanged up until Jan 20th of the following year. The period for refunds will remain the same at 15 days after receipt of the order.
Returns should be mailed to:
Cashmere Boutique Returns
C/o Logistech Solutions
1800 Quality Drive
Wilson, NC 27893
How To Make A Return
If you would like to make a return, please email firstname.lastname@example.org and include your name, order number, and reason for return. You will receive a return authorization number and instructions on where to mail your return within 24 hours. Refunds will be issued within 14 days from the time we receive your items and in the same payment method used for the original purchase.