Merchant Policy


PLACING AN ORDER
To purchase an item on Cashmere Boutique, browse through our selection of products until you find the item you would like to purchase. When you have found the item, click on the button that says "Add to Cart". This will place the item in your shopping cart. If you would like to change the quantity of the item you are ordering, change the number in the small 'QTY" box and hit the small, yellow "UPDATE" button that is right beneath it. There are now 4 easy steps to completing your order:


    Step 1: Sign In

    On the sign in page you can either sign in to an existing account or create a new Cashmere Boutique account. If you have purchased an item from Cashmere Boutique in the past you can sign in with your email address and password that you would have created when you first set up your account. If you have forgotten your password, you can click on the link that says "Forgot Your Password?". Enter the email address that you used when you first created your account and Cashmere Boutique will email you a new password.

    If you are a first time customer, You will need to create a new account with Cashmere Boutique. Simply fill out the information fields in the "New Guests" section, click on the button that says "Create New Account" and you will have completed step 1!

    Step 2: Billing & Shipping Info
    Once you are signed in or have created a new account, you will need to enter your billing address information. If your shipping address information is the same as your billing address, you can check the box that says "My shipping address is the same as my billing address" and it will automatically fill in the information below under Shipping Address. After you have filled in your billing and shipping address information, click on the button that says, "Continue Checkout". Only 2 steps left!

    Step 3: Payment Info
    Enter your payment method and credit card information. At this time Cashmere Boutique accepts payment via Paypal or via most major credit cards, including Visa, MasterCard, Discover and Diner's Club. After you have entered your credit card information click on the button that says "Continue Checkout". Note: You will have a chance to review your order information on the next page before placing your order.

    Step 4: Review & Place Your Order
    This is the final step to completing your order! Take a minute on this page to review all of the order information including billing and shipping address, payment information, and order summary. If everything is correct, click on the button that says "Place Order" and you will have completed your order with Cashmere Boutique!

    You will receive an order confirmation email from Cashmere Boutique letting you know that we have received your order. You will receive another email from Cashmere Boutique when your order ships. You can also print out an order confirmation for your records after you click on the "Place Order" button by clicking on the link that says "Click Here To Print Order Confirmation".

    If you have any trouble placing an order online, please contact us at
    info@cashmereboutique.com.



PAYMENT OPTIONS
Our website offers a 100% secure shopping environment and all prices are in US Dollars. Online orders can be securely paid for with most major credit cards including Visa, MasterCard, Discover and Diners Club. Customers can also use Paypal as a payment option.



BENEFITS OF SIGNING UP FOR A Cashmere Boutique ACCOUNT
Cashmere Boutique wants you to have an enjoyable online experience. When you sign up for a Cashmere Boutique account, you are able to sign in at any time by clicking on the "My Account" link located at the top right-hand side of the Cashmere Boutique homepage and review the following:

  • Order status
  • Tracking information on recent orders that have shipped
  • Past order history



RETRIEVING A LOST PASSWORD
If you have forgotten your password, just
click here and enter the email address you used when you first signed up for a Cashmere Boutique account. After you have entered your email address, click on the button that says "Submit" and we will email you a new password. We recommend that you change your password once you receive it. You can do this by going to the "My Account" link located at the top right-hand side of the Cashmere Boutique. Once you have signed into your account by entering your email and password, follow the instructions in the "Change Password" section to create a new password.



CHECKING THE STATUS OF AN ORDER
You can check the status and tracking information of any order you have placed on Cashmere Boutique by signing into your account. To do this, click on the "My Account" link located in the top right-hand corner of the Cashmere Boutique homepage. Once you have entered in your email address and password that you used to create your account, go to the "Review My Order" section and click on the "View Order History" link. This will take you to a page that contains detailed information about your recent and past orders.

To view shipping charges, add the desired item(s) to your cart, and in the "Shipping Estimate" box enter the country and postal/zip code where you'd like the item(s) to be shipped. You will then be presented with the various shipping options and corresponding shipping charges. You can select the shipping option that best suits your needs and budget.




GIFT WRAPPING
The gift wrapping charge is $5.00 per item. Items are placed in a gift box and wrapped with beautiful gift wrapping paper. Customers can also include a gift message with the gift wrapping option. These gift messages are hand written on beautiful gift cards. Gift messages cannot be included with orders without gift wrapping.




SATISFACTION GUARANTEE
We offer 100% satisfaction guarantee for all items purchased at our online store. Customers may mail back an item for a refund, within 15 days of receipt, without any questions asked. Items must be returned in their original packing and should be unused.


BACKORDER POLICY
If you place an order for one item and that item is on backorder, you will be notified of the back order status by email. If you place an order that contains multiple items, any product that is on backorder will be put on hold from the order, and the remaining products that are in stock will ship according to the selected shipping method. You will be notified by email of the product(s) that are back ordered.


RETURN POLICY
Customers may return an item for refund or exchange within 15 days of receipt. Please email us at info@cashmereboutique.com to request an Return Authorization (RMA) before returning an item. Items must be returned in their original packing and should be unused. Shipping charges are non-refundable. There is no re-stocking fees.


Refunds and exchanges are processed within 15 days of receiving the item back at our warehouse. When returning an item, please indicate the reason for the return. Please also insure your return package. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. For exchanges, customers are charged a second time shipping cost, based on the number of items exchanged and the shipping mode requested.


Returns should be mailed to:
Boutique Jewels Returns
C/o Logistech Solutions
1800 Quality Drive
Wilson, NC 27893


If you would like to make a return, please email info@cashmereboutique.com and include your name, order number, and reason for return. You will receive a return authorization number and instructions on where to mail your return within 24 hours. Refunds will be issued within 14 days from the time we receive your items and in the same payment method used for the original purchase.


PRIVACY POLICY
Cashmere Boutique is committed to maintaining the privacy of our customers. Cashmere Boutique does not currently share any collected personal information of its customers, such as name, address, telephone number or email address with any third parties. Please read our full privacy policy to learn about what information is collected from Cashmere Boutique, and how that information is used.


TERMS & CONDITIONS
To view the Terms & Conditions of placing an order on this online store and for the use of this website, please click here.



CONTACT US
By Phone:
Toll Free for USA & Canada: 1-800-726-6066
For All Other Countries: 1-206-726-3060

By Fax: 1-360-351-6132